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-FAQS-

WHY DID WE CREATE LEIMERE?

LEIMERE IS FOUNDED WITH A SIMPLE PURPOSE IN MIND - TO CREATE A BEAUTIFUL & LUXURIOUS BLENDED CASHMERE COLLECTION TO LIVE IN, THAT DIDN’T COST AN ARM AND A LEG. OUR APPROACH IS SIMPLE - PRODUCE DESIGNER QUALITY PRODUCT. MANUFACTURE WITH ETHICALLY RESPONSIBLE FACTORIES. ELIMINATE THE TRADITIONAL WHOLESALE/RETAIL MODEL (THE MIDDLE MAN) AND SHIP DIRECTLY TO THE CONSUMER AT A FAIR PRICE.

 

WHERE IS LEIMERE MADE?

WE SOURCE THE FINEST QUALITY COMPONENTS AND MATERIALS IN THE INDUSTRY AND WITH THE ASSIST OF OUR MANUFACTURING PARTNER, OUR COMPANY VALUES AND STANDARDS EXTEND TO THE FACTORY IN SOUTHERN CHINA. WHERE THE FACILITY MAINTAINS STRICT SOCIAL COMPLIANCE STANDARDS, FAIR LABOR PRACTICES AND WAGES, AND IS WRAP CERTIFIED.

 

WHAT IS WRAP?

WRAP IS AN INDEPENDENT, OBJECTIVE, NON-PROFIT DEDICATED TO ENSURE THAT SEWN PRODUCTS ARE BEING PRODUCED UNDER LAWFUL, HUMANE AND ETHICAL CONDITIONS, COMPLIANCE WITH LAWS AND WORKPLACE REGULATIONS, PROHIBITION OF FORCED LABOR, PROHIBITION OF CHILD LABOR, STANDARDS OF COMPENSATION, BENEFITS, HOURS OF WORK, AND ENVIRONMENTAL CONSCIOUSNESS.

 

WHY DOES PILLING HAPPEN?

PILLING IS WHEN THE SHORT FIBERS TWISTS AROUND THEMSELVES, CAUSED BY FRICTION IN WEAR AREAS, SUCH AS UNDERARMS OR WHERE A BAG RUBS. PILLS CAN LOOK LIKE SNAGS OR BITS OF FUZZ. SURPRISINGLY, IT DOESN’T MATTER HOW EXPENSIVE YOUR CASHMERE IS, BECAUSE PILLS DON’T DISCRIMINATE. PILLING IS AN INEVITABLE CONSEQUENCE OF THE CAREFUL PROCESSING OF THIS FINE FIBER.

 

WHAT’S THE BEST WAY TO CARE FOR LEIMERE?

WE SUGGEST HAND WASH WITH COLD WATER AND LAY FLAT TO DRY IN ORDER TO MAINTAIN OPTIMAL TEXTURE AND SIZING. NEVER HANG… HANGING WILL CAUSE YOUR GARMENT TO GROW IN LENGTH. YOU COULD ALSO MACHINE WASH GENTLE CYCLE WITH LIKE COLORS AND TUMBLE DRY LOW. ALSO TOOLS SUCH AS  SWEATER COMBS  AND  DE-PILLING STONES  ARE GREAT FORREMOVING THE PESKY PILLS.

 

WHAT SIZE SHOULD I BUY?

VIEW OUR SIZE CHART; IT’S ON EVERY PRODUCT PAGE. IF YOU HAVE QUESTIONS YOU CAN EMAIL US YOUR MEASUREMENTS ALONG WITH HOW YOU LIKE TO WEAR YOUR LOUNGEWEAR AT SUPPORT@LEIMERE.COM

 

WHAT IF I NEED TO SPEAK TO SOMEONE?

WE LOVE HEARING FROM YOU. EMAIL US AT SUPPORT@LEIMERE.COM WITH ANY QUESTIONS, CONCERNS OR FEEDBACK.  WE’LL REPLY BACK AS QUICKLY AS POSSIBLE. 

 

HOW FAST WILL MY ORDER BE PROCESSED?

WE PROCESS ORDERS PLACED BEFORE 12PM EST (ON WEEKDAYS AND NON-HOLIDAYS) ON THE SAME DAY THAT THE ORDER IS PLACED. PLEASE NOTE THAT WE DO NOT PROCESS, SHIP OR DELIVER ORDERS ON SATURDAYS, SUNDAYS OR ON MAJOR HOLIDAYS. ORDERS PLACED ON THESE DAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

 

WHAT SHIPPING OPTIONS DO YOU HAVE?

WE OFFER FREE GROUND SHIPPING VIA UPS ON ORDERS OF $50 OR MORE TO ANY DESTINATION IN THE CONTIGUOUS UNITED STATES AND A $7 SHIPPING FEE FOR ORDERS UNDER $50. PLEASE ALLOW 3-8 BUSINESS DAYS FOR DELIVERY. WE ALSO OFFER THE OPTION FOR EXPEDITED SHIPPING FOR $25 FOR 2-DAY EXPRESS SHIPPING AND $35 FOR STANDARD OVERNIGHT SHIPPING VIA UPS. FOR HAWAII AND ALASKA, THE SHIPPING WILL COST $15 FOR UPS 2-DAY DELIVERY. WE OFFER FREE GROUND SHIPPING VIA USPS TO ORDERS GOING TO ANY APO / FPO ADDRESS. PLEASE ALLOW 5-8 BUSINESS DAYS FOR DELIVERY. RETURNS ARE NOT AVAILABLE FROM APO / FPO ADDRESSES. WE DO NOT SHIP WITH SIGNATURE REQUIRED.

 

DO WE SHIP INTERNATIONAL?

AT THIS TIME WE ONLY SHIP DOMESTIC, WE HOPE TO ADD INTERNATIONAL SHIPPING IN THE FUTURE. 

 

WHAT IS YOUR RETURN POLICY?

WE ACCEPT RETURNS OF UNUSED AND UNWORN PRODUCTS WITHIN 21 DAYS OF SHIPMENT OF YOUR ORDER. WE WILL TAKE CARE OF THE SHIPPING FOR ORDERS RETURNED FOR MERCHANDISE CREDIT OR A REFUND ON THE ORIGINAL PAYMENT METHOD. IF WE RECEIVE A RETURN AND IT HAS BEEN WORN OR DAMAGED, WE CAN ONLY OFFER LEIMERE CREDIT. DAMAGED PRODUCT MAY ALSO BE SENT BACK TO THE CUSTOMER.

 

HOW DO I MAKE A RETURN?

  STEP 1 ||  SUBMIT A   RETURN REQUEST

  STEP 2 ||  A PREPAID RETURN SHIPPING LABEL WILL BE SENT TO YOU VIA EMAIL.

  STEP 3 ||  RETURNS ARE PROCESSED WITHIN THREE BUSINESS DAYS OF BEING DELIVERED TO LEIMERE. AN EMAIL WILL BE DISPATCHED WHEN YOUR RETURN IS PROCESSED.

RETURN AUTHORIZATION ON UNUSED, UNWORN, UNALTERED, UNWASHED MERCHANDISE WITH ALL TAGS ATTACHED WITHIN 21 DAYS FROM THE DATE YOU RECEIVE YOUR GOODS. ONCE WE RECEIVE YOUR RETURN, IT CAN TAKE UP TO 5 BUSINESS DAYS FOR YOUR REFUND OR CREDIT TO PROCESS. PLEASE NOTE THAT FREE, SALE ITEMS, LAST CHANCE, FLASH SALE OR ORDERS USING A DISCOUNT CODE ARE FINAL SALE AND ARE NON-REFUNDABLE.

 

WHAT IS YOUR EXCHANGE POLICY?

WE ARE UNABLE TO EXCHANGE ITEMS AT THIS TIME. IF YOU WOULD LIKE A DIFFERENT SIZE OR PRODUCT, PLEASE INITIATE A RETURN AND YOU CAN THEN PLACE AN ORDER FOR THE DESIRED ITEM. 

 

CAN I CANCEL OR MODIFY MY ORDER?

WE PROCESS AND COMPLETE ORDERS AS QUICKLY AS POSSIBLE. IF YOU HAVE ANY MODIFICATION OR NEED TO CANCEL, PLEASE CONTACT US AS SOON AS POSSIBLE AFTER PLACING YOUR ORDER. WE CANNOT GUARANTEE THAT WE WILL BE ABLE TO CANCEL OR MODIFY, BUT WE WILL TRY OUR BEST TO ACCOMMODATE ALL REQUESTS.

 

I RECEIVED MY ORDER AND AN ITEM WAS DAMAGED.

WE ARE HAPPY TO HELP WITH DAMAGED ITEMS. PLEASE EMAIL PICTURES, A BRIEF DESCRIPTION OF THE DAMAGE, THE ORDER NUMBER AND YOUR SHIPPING INFORMATION TO SUPPORT@LEIMERE.COM. WE WILL FOLLOW-UP WITH NEXT STEPS AS SOON AS POSSIBLE.  WE WILL DETERMINE THE BEST RESOLUTION AND MAY ASK TO SEE A PRODUCT IN PERSON BEFORE MAKING A DECISION. PLEASE NOTE THAT LEIMERE IS NOT RESPONSIBLE FOR NORMAL WEAR AND TEAR, SUCH AS STAINING, PILLING OR FADING. 

 

WHAT IS LEIMERE’S MERCHANDISE CREDIT POLICY?

A MERCHANDISE CREDIT RECEIVED FOR RETURNS DOES NOT EXPIRE. A MERCHANDISE CREDIT RECEIVED THROUGH VARIOUS MARKETING CAMPAIGNS EXPIRES DEPENDING ON THE CAMPAIGN.

 

HOW DO I APPLY MERCHANDISE CREDIT TO MY ORDER?

YOU CAN APPLY THE MERCHANDISE CREDIT TO YOUR ORDER WHEN YOU HAVE REACHED THE PAYMENT PAGE OF THE CHECK OUT PROCESS. THERE IS A BOX TO CHECK THAT SAYS MERCHANDISE CREDIT. ONCE CHECKED, THE AMOUNT WILL BE APPLIED TO THE TOTAL. THERE, YOU CAN ALSO ADD IN YOUR CREDIT CARD DETAILS TO PAY FOR THE BALANCE OF THE ORDER. 

 

I PLACED AN ORDER WITH MERCHANDISE CREDIT. CAN I GET A REFUND TO MY CARD?

ORDERS MADE WITH MERCHANDISE CREDIT CAN ONLY BE REFUNDED VIA CREDIT. IF AN ORDER IS PARTIALLY PAID FOR WITH CREDIT, WE CAN ONLY OFFER A CREDIT CARD REFUND FOR THE AMOUNT PLACED ON THE CREDIT CARD.

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